At Tykoza, we prioritize customer satisfaction and aim to provide a seamless shopping experience. If you’re not completely satisfied with your purchase, we’re here to help with our 15-day return and refund policy.

1. Eligibility for Returns

You can return a product within 15 days of receiving it if:

  • The item is unused, in its original condition, and includes all original packaging, tags, and accessories.
  • The product is defective, damaged, or not as described.
  • Proof of purchase (order confirmation or invoice) is provided.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food items, flowers).
  • Personal hygiene products (e.g., cosmetics, undergarments) if opened.
  • Digital downloads or software products.
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

3. Return Process

To initiate a return, follow these steps:

  1. Contact us at support@tykoza.com with your order number and reason for the return.
  2. Our customer support team will provide you with return instructions and a return shipping label (if applicable).
  3. Ship the product back to us using the provided label or your preferred shipping method. Ensure the item is securely packaged.

4. Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: The refund will be processed to your original payment method within 5-7 business days. Processing times may vary depending on your bank or payment provider.
  • Partial Refunds: In some cases, only partial refunds may be granted for returned items that are not in their original condition or are missing components.

5. Shipping Costs

  • If the return is due to an error on our part (e.g., defective or incorrect item), we will cover the return shipping costs.
  • For other reasons, return shipping costs will be borne by the customer.

6. Exchanges

We currently do not offer direct exchanges. If you wish to replace a product, please initiate a return for the item and place a new order for the desired product.

7. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  1. Check your bank account or credit card statement.
  2. Contact your bank or payment provider, as processing delays may occur.
  3. If the issue persists, email us at support@tykoza.com, and we’ll assist you.

8. Cancellations

Orders can be canceled before they are shipped. To cancel, contact us immediately at support@tykoza.com. If the order has already shipped, you may need to follow the return process.

9. Changes to This Policy

Tykoza reserves the right to modify this policy at any time. Any updates will be reflected on this page with the effective date.

10. Contact Us

If you have questions about our Return & Refund Policy, please contact us:

At Tykoza, we strive to make every purchase a positive experience. Thank you for shopping with us!